Smart Vending Machine Solutions
With the advent of the Internet of Things (IoT) and big data, and the rise of artificial intelligence (AI), smart devices have become ubiquitous in every aspect of our lives. Vending machine solutions are the core hub for bridging the gap between online and offline consumption. Combined with customized operational models and big data collection and analysis, they allow traditional niche retailers to easily transition roles. The domestic smart retail device market is booming, even at its infancy. Exponential growth is more than just a dream.
Solution Background
With the advent of the IoT and big data, and the rise of AI, smart devices have become ubiquitous in every aspect of our lives. Self-service vending machine solutions are the core hub for bridging the gap between online and offline consumption. Traditional vending machines are limited to delivery services. Bohe’s smart vending machine solutions, combined with customized operational models and big data collection and analysis, allow traditional niche retailers to easily transition roles. The domestic smart retail device market is booming, even at its infancy. Exponential growth is more than just a dream.
Smart Vending Machine Terminals
Solution Overview
The smart vending machine solution is designed to empower operators with greater convenience and intelligent control. Through a one-stop service offering “hardware + software + cloud backend,” it helps operators implement remote operations and maintenance, effectively improving operational efficiency and reducing operating costs. Leveraging the advertising capabilities of the Bohe MIPS cloud information publishing system, the smart vending machine solution complements traditional self-service vending machines by adding advertising, interactive gaming, big data management, and paperless payment options like WeChat and Alipay. It also offers customization for various operating models and aisles, making it easy to transform traditional industries into the internet, maximizing profits by integrating offline sales with online operations.
Solution Construction
Hardware System Architecture
Standard Vending Machine Hardware Architecture
Multi-Function Vending Machine Hardware Architecture
Platform System Architecture
Features
Intelligent Device Management
1. Wide product range. Customizable aisle dimensions accommodate varying product sizes. It can simultaneously sell a variety of snacks and beverages in cans, boxes, and bags, supporting ambient, low-temperature, and heated modes.
2. It supports multiple aisles, including springs, electromagnetic locks, crawlers, and lifts. It also features a breakpoint memory function. When products are stored in multiple aisles, those placed earlier will be shipped first, effectively reducing costs for items with shorter shelf lives.
3. It features power-off protection, leakage protection, and storage memory.
4. The cloud platform provides real-time visibility into device information, product and cash inventory, and device operating status under an account, allowing for remote device upgrades.
5. It supports precise location tracking for all terminal devices under an account, helping operators more efficiently manage replenishment and equipment maintenance.
6. It supports device fault self-diagnosis and alarms, intelligently determining the type of fault and notifying operators in real time. It also generates alarms for out-of-stock items and change coins, helping operators manage their equipment promptly and effectively.
7. It supports intelligent sleep mode, allowing the device screen to sleep at designated times to save energy, and can be activated instantly using motion sensing technology. The screen automatically senses when a customer approaches, automatically displaying the product selection interface. Otherwise, the screen plays a brand advertisement.
Facial Recognition for Precise Advertising
Compatible with displays of all sizes, it offers a powerful human-computer interface and supports playback of videos and images in various formats. Remote, real-time control, updating, and publishing of multimedia advertisements are possible via LAN, Wi-Fi, 4G, and other networks.
1. Supports multiple split-screen modes and provides a rich selection of program templates, allowing merchants to choose from a variety of options based on their specific needs, making advertising more effective and engaging.
2. Drag-and-drop editing ensures what you see is what you get.
3. Supports remote, real-time publishing and supports designated distribution terminals for more targeted advertising.
4. Utilizing facial recognition technology, ads can be precisely delivered based on consumer attributes such as age and gender (with over 99.5% accuracy) and analyzed for customer traffic.
5. Based on data captured by facial recognition technology, promotional ads on the touch screen can be adjusted at any time to improve advertising conversion rates.
6. A wide range of program templates are available to suit the needs of various industries, and one-click operation simplifies program production and distribution.
Facial Recognition Payment
In addition to supporting payment methods such as WeChat and Alipay QR code scanning, paper coins, credit cards, and IC cards, the smart vending machine is the first in the industry to implement facial recognition payment. Once the membership system is integrated with the automated retail system, users can register as members and top up their accounts. Afterwards, when purchasing items, they no longer need to use their phone or cash; simply scan their face for a 3-second payment and delivery experience.
Smart Operations
VIP Management:
Operators can manage all members, including detailed information such as member number, name code, birthday, gender, membership level, address, and email address, and perform operations such as modifying, adding, canceling, and reviewing membership information. Operators can also query member lists, membership balances, points, and details, and perform manual top-ups, refunds, and point adjustments. Operators can also use this module to set membership levels and implement targeted promotions to boost sales. This module is primarily used to set membership levels and configure promotional offers.
2. Big Data Operations
1) Sales Data
Automatically generates transaction records. Merchants and operators can set filtering criteria, such as product, time period, payment method, terminal device, and barcode, to view order information. Order data can also be exported.
2) Member Data:
Supports member-by-member statistics for top-up, spending, points changes, and balance changes. Operators can query a member’s top-up and spending activity within a specified period by date, member ID, or name, and export this data. Comprehensive statistical analysis, such as membership growth, global statistics, and member rankings, can also be provided based on member registration and spending summary information.
3) Interactive Marketing
Supports a variety of interactive marketing activities, including discounts, bonuses for purchases above a certain limit, vouchers, and games. Merchants can customize the winning rate for promotions, effectively controlling the effectiveness of promotions and adjusting prizes and winning rates in real time based on campaign progress.
Supports “Bonus for Purchases”: vouchers are issued to consumers whose orders meet certain requirements. WeChat vouchers can be used to divert online traffic to offline channels, helping merchants attract new customers and boost sales.
Merchants can set up games to attract consumers through more engaging and interactive methods, creating greater value for both merchants and franchisees.
l Spinning Wheel
l Card Games
l Face Recognition Discounts: Enable fun interactions through facial recognition technology.
4. Remote Product Management
Merchants and operators can remotely add and remove products from shelves, adjust product prices in real time, set discounts, and more. Merchants can also add product descriptions to display richer product information to attract customers.
Mobile Operations
The smart vending machine solution supports mobile operations and maintenance for merchants and operators.
1. [Operations] Section
Merchants can view daily sales data and the operational status of vending machines (including the number of online devices, faulty devices, and out-of-coin status) in the [Operations] section.
Click [Faulty Devices] to view repair information for faulty devices, including fault type and alarm duration, enabling merchants to address equipment issues promptly.
2. [My] Section
The [My] section includes [Monthly Bill], [Unshipped Orders], and [Device Details].
The [Monthly Bill] section not only displays monthly sales totals but also provides detailed revenue information for various payment methods. The [Unshipped Orders] list allows merchants to view unusual orders where payment was made but not shipped, including the faulty device number, the product involved, and the amount. This facilitates verification of information between merchants and consumers and timely resolution of issues.
The [Device Details] section displays the device’s location, supported payment methods, on-screen ads and games, as well as the device’s sales status, winning patterns, and pricing.
In the [Product List] section, merchants can view a detailed list of products currently available for sale on this terminal device, including product names, images, prices, and promotional information. In the [Channel List] section, merchants and operators can view real-time inventory status for each channel and promptly restock out-of-stock items.
Application Scenarios
Smart vending machine solutions have a wide range of applications, including fast-moving consumer goods (FMCG) (beverages, snacks, etc.), sex toys, smart products and accessories (such as Bluetooth headsets, low-end smartphones, 3D glasses, etc.). Products ranging from as small as a condom to as large as a bag of rice can all be sold in smart vending machines. Smart vending machines provide more than just a sales platform; they also serve as an operations and management platform, integrating online and offline channels to enhance the consumer experience. By interacting with consumers through WeChat or mobile apps, they can also achieve long-term operations.
These solutions are widely applicable to: the intelligent transformation of various convenience stores; transportation hubs such as airports, high-speed rail stations, and highway rest stops; office buildings, residential buildings, and shopping malls.
